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• I can't access the Training Video

  For contractual reasons, IHDE cannot share screenshots of or videos about our systems to the public, which means that to access our training page, you must enter a username and password. Password isn't working More often than not, when the password ...

• How Do I Get Access to IHDE?

  IHDE only grants access to our systems to users of participating facilities who have signed our contracts. Those participating facilities are covered entities who are trained in knowledge of HIPAA and patient rights.  We do NOT, at this time, have a ...

• Locked out! Password Reset!

  If you are having trouble accessing your Clinical Portal Profile, there are a few things you can try before submitting a ticket to the IHDE support team for help. 1) Check that you are using the right username. We use a variety of usernames, for a ...

• Send to EMR isn't working

  Send to EMR will only work if your facility has an "outbound" connection with IHDE. 1) Check first Check with your facility to verify that your EMR is connected with IHDE. You may also verify with IHDE by calling 208-803-0030. 2) If your facility ...

• Where do IHDE documents go in my EMR/EHR?

  Every EMR is different - even if you use the same EMR Vendor as another organization, the build and mapping process may be completely different from one another, so results may route to different areas.  Because of this, any direction regarding how ...